Return Policy

30 Day Satisfaction Guaranteed Return Policy

Please contact us for Full Return Policy.

  • Retail customers can return supplement(s) for a full refund (less shipping and handling) within 30 days from invoice date.
    Only one (1) open container of any product is eligible for a full refund. All other returns of the same product must be factory sealed.
  • Unopened books (original condition), CDs and DVDs (unopened), small appliances and accessories (new condition), and exercise equipment in original packaging can be returned to HAcresNigeria within 30 days of delivery date for full purchase price.
  • HAcresNigeria will refund shipping fees for “Return(s)” resulting from a HAcresNigeria error. Non-refundable items: personal hygiene products, food products, Max GXL and Max WLX products, gift certificates.
  • Return(s) require RMA# (Return Material Authorization number). Please contact Customer Service for RMA# and shipping instructions.
  • Only items listed on original invoice will receive Return Authorization number(s).
  • Item(s) returned must include manufacturer’s manuals, warranty card, accessories, and Packing List copy.
  • Please use original package for return when possible.
  • Please record RMA number on outside of box(es).
  • Returns must be received within 10 business days after RMA number is issued.
  • HAcresNigeria reserves the right to refuse Return(s) not packaged per instructions above.
  • Number each box if more than one box is shipped.
  • No refunds or credits will be issued until the item(s) has been received and processed. Refund amount will be determined upon inspection of returned item(s).
  • Allow three to four weeks for returns to be processed.